Refund policy
Last updated: September 7, 2026
Profinish Supply
1027 N Florida Mango Rd, Suite 5, West Palm Beach, FL 33409
Phone: (561) 365-7972 | Email: info@profinishsupply.co
30-Day Return Policy: You have 30 days after receiving your item to request a return.
Eligibility:
To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, with seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase.
HAZMAT Notice - Non-Returnable Items:
We do not accept returns for custom-mixed paints, color-matched products, or any items classified as Flammable Liquids UN1263 / Hazardous Materials regulated by DOT. Due to federal safety regulations, any paint, aerosol, or chemical product with broken seals, opened boxes, or that has been mixed/shaken cannot be returned as it cannot be re-shipped via Ground.
Unfortunately, we cannot accept returns on sale items or gift cards.
How to start a return:
Damaged or incorrect items must be reported within 48 hours of delivery. To start a return, contact us at info@profinishsupply.co or by phone +1 (561) 365-7972. You must get approval (RMA) before shipping.
Returns must be shipped to: Profinish Supply - 1027 N Florida Mango Rd Suite 5, West Palm Beach, FL 33409, United States.
Items sent back without prior approval will not be accepted.
Step-by-step process:
1. Contact us at info@profinishsupply.co with order number and reason for return.
2. Provide photos if damaged or incorrect.
3. Receive approval and ground shipping instructions.
4. Send product in original packaging with seals intact.
Damages and issues:
Please inspect your order upon reception and contact us immediately if defective, damaged or wrong item, so we can evaluate. In these cases, Profinish Supply will cover the cost of return ground shipping or replacement. Photos are required.
Exchanges:
The fastest way is to return the item you have, and once approved, make a separate purchase for the new item.
Refunds:
Refunds are issued to the original payment method. No cash refunds. Original shipping charges are non-refundable, except in cases of our error or defective products. Once received and inspected, we will notify you. If approved, refund will be processed within 10 business days.
If more than 15 business days have passed since approval, contact us at info@profinishsupply.co.
Esta política está disponible en inglés. Si necesita una versión en español, contáctenos info@profinishsupply.co.